Beerlines

Insights on beer marketing & PR by a beer-war vet

Archive for the 'Beer publications' Category

13 July
3Comments

Crown chases lost gold

So Crown Lager – or rather CUB’s Crown brand – has launched another line extension. This time as Crown Golden Ale.

The launch was well covered by the Herald Sun plus a solid review by Matt K at Australian Brews News (he has some unresolved issues with the Crown brand).

After the hefty consumer backlash to Crown Lager’s new taste (aka reformulation) as well as the failure of Crown Pilsner and Crown Gold, you’d think CUB would be treating Crown with more respect. Being gentle – softly softly – with such a key brand.

golden-ale-bottle-only

Crown Golden Ale in its black and gold livery

But no..

So .. this latest brand refurbishment for Crown prompts me to ask:

  • Is Crown Golden Ale filling an identified demand/niche or just line extending as CUB tends to do reactively when a brand is under serious pressure e.g. VB Original Ale?

Trend watching: OTL (other than lager)
Answer? Maybe it’s the strength of CUB rival James Squire’s Golden Ale.

Or could it be that CUB has spotted the trend in the UK where ‘golden ales’ are chalking up surprising growth in recent years?

The Guardian quotes Tesco ale buyer Chiara Nesbitt who notes: “Over the last five years ale has made a resounding revival as a flavoursome beer that is now appealing to a younger generation of beer drinkers. Golden ale with its light and refreshing taste is playing a major role in this revival as it is the beer lager drinkers first generally try if they want to switch to ale.” (my emphasis)

In support of this view, CAMRA (Campaign for Real Ale in the United Kingdom) defines golden ales as a “.. new style of pale, well-hopped and quenching beer developed in the 1980s as independent brewers attempted to win younger drinkers from heavily-promoted lager brands.” (my emphasis)

Sneaking its way into craft?
Many beer experts will claim golden ale as being a style which has its origins in, and is now ‘owned’ by, the craft beer segment. I tend to agree.

So is this just CUB nudging the style boundaries and giving a hat-tip to a popular craft beer?

I think so, but does it matter? Read more…

19 September
6Comments

VB and Alan Bond: big lessons in taking beer consumers for granted

‘We put the consumer first.’

Any trust which mainstream beer consumers held for this claim, and the big brewers that made it has, too often, been shaken.

This post highlights two big lessons from both of Australia’s major brewers.

One is recent concerning VB. The other is from the 1980s but still provides relevant learnings in how not to treat loyal beer consumers. It concerns Alan Bond and his Bond Brewing empire.

Alan who? 
Fair question. The lesson however comes from what his Bond Corporation did to the three major state breweries it took over. They made up over half the national beer market and are now owned by LION, Australia’s largest brewer.

Bond Brewing corporate stainless steel replaces the Castlemaine Perkins sign

There are two great articles in Australia’s Beer and Brewer magazine which cover this fascinating and calamitous period in Australian brewing : one by ex-Four Corners journalist Paul Barry and the other by leading beer writer Matt Kirkegaard, editor of Australian Brews News.

A band-aid approach to trust
High-profile and public ‘whoops: we got it wrong’ flip-flops might help restore some trust. In the end though, loyal consumers still think they were taken for granted and ask ‘when will it happen again?’

The silver lining to these marketing and PR blunders is some big lessons for small brewers in what not to do in building and maintaining consumer trust.

Trust is hard to develop; easily lost; and unforgivingly hard to patch up. Band-aids only go so far.

If consumers really are your number one priority then you must live and breathe that focus 100%:  honestly, openly and transparently. Otherwise – especially in our increasingly networked market – your ‘trust’ credentials will be probed and found wanting.

Here are the two classic case studies in taking Australian beer consumer trust for granted:

VB’s apology letter in the press

VB: stuffing the golden goose Read more…